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We are here to help you with any question.
Frequest Asked Questions
Product
Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination and chosen carrier.
What should I do if I received a damaged or incorrect item?
Please contact customer support within 48 hours of delivery with photo proof of the issue and your order number. We will send a replacement or issue a full refund immediately.
Orders
How can I track my order?
Yes, you can track your order by logging in to your quickneed.co.uk online account. We will send a tracking number when the order is dispatched from our warehouse. https://quickneed.co.uk/order-tracking/
What is your return policy?
We have a 14-day return policy. Terms and conditions apply.
What is your shipping policy?
We use Royal Mail, Evri and DPD. Shipping times vary depending on the product. For most orders, we dispatch the same day (excluding bank holidays and weekends).
Payments
How long does it take to process a refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 3 to 5 business days.
Still have questions?
If you still have questions, please send us an email or get in touch by contact us page; we will get in touch as soon as possible. https://quickneed.co.uk/contact-us/
Can I modify or cancel my order after placing it?
Yes, you can until we dispatch the order. Once the order is dispatched, we cannot cancel it until you receive the item(s). Regarding returns, we have a 14-day return policy.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and shop pay.